We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours.
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Knight Move Solution ™ cancels or terminates your Contract for a reason other than your breach or non-performance.
Refund Eligibility Before Initial Design:
Full refund (minus 10% service & processing fee) if requested before initial design concepts are delivered.
Refund Eligibility After Initial Design Delivery:
Within 48 hours: 66% refund (minus 10% fee).
Between 48–120 hours: 33% refund (minus 10% fee).
After 120 hours: No refund, but customer support is encouraged for concerns.
Design Approval Nullifies Refund:
Once you approve or request changes to initial designs, refund becomes void.
Inactivity Clause:
No refund if no action is taken on the order for 30 days.
A reactivation fee will apply to continue the project after inactivity.
Final Delivery Clause:
No refund after final files have been delivered.
Website Packages:
No refund once development is completed or website is deployed live.
Video Animation Packages:
No refund after storyboard design is completed.
Custom / Combined Packages:
Refund rules apply per service.
Example: If logo is approved, only website portion is refundable (based on status).
Refund Requests Must:
Be sent to the support department.
Be evaluated case by case based on the user agreement.
Valid Refund Conditions:
Must be based on a valid reason (e.g. design not matching the brief).
If design matches the brief, no refund, but revisions will be offered.
Bad Faith Orders:
Refunds are void if customer placed same job with multiple agencies to get a refund.
Customer Involvement:
Feedback is required for revisions and project completion.
100% Unique Design Guarantee:
If a logo is found to be similar to another, a re-draw will be provided.
Knight Move Solution is not responsible for similarities due to coincidence.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at Or calling us at 043273242
In order to provide you the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and uniqueness.
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
There is no refund for the hosting, domain or email server package
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area. All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
YOU agree that Knight Move Solution is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “..@knightmove.ae” or/and any toll free number that is not mentioned on our website. Knight Move Solution should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Knight Move Solution Website.
To access Knight Move Solution services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Knight Move Solution believes the information that you have provided is not correct, current, or complete, Knight Move Solution has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time.
Knight Move Solution is operating under a PCI DSS compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.
At Knight Move Solution we guarantee that all of our customers’ logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Knight Move Solution.
By providing your email address and/or mobile phone number, you consent to receive communication from Knight Move Solution . This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
If you wish to stop receiving emails or mobile communications, you can:
• For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
• For mobile communications, reply “STOP” or “Unsub” “Unsubcribe” to any SMS message you receive from us. The SMS will will be stopped right away.
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
Knight Move Solution reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
If you have any questions or concerns regarding this policy, please contact us at support@knightmove.ae